Return & Refund Policy

Thank you for shopping at WCUP JERSEY (wcupfootball.com). We strive to provide the highest-quality kits and customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

Step 1. Order Cancellation

We accept order cancellations before your package has been produced or dispatched:

If your order is successfully cancelled prior to shipping or heat-press processing, you will receive a full refund.
Once an order has been printed or shipped, it cannot be cancelled or modified.

Step 2. General Return Policy

You have the right to request a return within 30 days of receiving your package.
To be eligible for a return, the item must be unworn, unwashed, in its original condition, with all original tags attached and original packaging intact.
Proof of purchase or your original order confirmation number is required.
Please do not return your package to the sender address on the shipping label without prior authorization from our customer support team.

Step 3. Eligible Cases for Return or Replacement

We will gladly offer a free replacement or full refund under the following conditions:

Defective or damaged items: Any manufacturing defects, tears, or broken stitching upon arrival.
Incorrect items or wrong sizes: If we shipped an incorrect item, wrong design, or incorrect size that deviates from your confirmed order details.
Missing items: Any missing components from multi-item packages will be promptly dispatched or refunded.

Note: Slight variations in color appearance due to different monitor calibrations or lighting conditions are not classified as defects.

Step 4. Non-Returnable Conditions

We cannot accept returns, refunds, or exchanges under the following circumstances:

Customized jerseys: Items featuring personalized name/number printing, custom sleeve badges, or special event printing, unless an error was made by our production team.
Worn or washed items: Any item showing signs of wear, laundering, detergent scent, cigarette smoke, or perfume.
Customer sizing errors: Items where the size matches the ordered specifications but does not fit due to incorrect size selection (please refer to our interactive Size Guide prior to checkout).

Step 5. Return & Exchange Process

Contact Us: Send an email to support@wcupfootball.com within 30 days of delivery. Include your order number, a brief explanation of the issue, and clear photos/videos illustrating the condition or discrepancy.
Review & Authorization: Our support team will review your request within 24–48 hours and provide detailed return instructions along with the designated return facility address.
Dispatch & Inspection: Return the items via a traceable postal service. Once our warehouse receives and inspects the return, we will process your replacement or refund within 3 business days.

Step 6. Shipping Costs & Fees

Store Responsibility: If the return is due to our error (defective, damaged, or incorrect items), we cover the return shipping costs or reship the correct item at zero additional expense.
Customer Responsibility: If a return is initiated due to personal preference or incorrect order selection, the customer is responsible for the return shipping fees.
No Restocking Fee: We do not charge restocking or handling fees on returned goods.

Step 7. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email.
If approved, your refund will be processed immediately, and a credit will automatically be applied to your original payment method (credit card, debit card, or third-party processor) within 5–10 business days depending on your bank’s processing times.

Step 8. Late or Missing Refunds

If you have not received your approved refund after 10 business days:

Re-check your online banking or credit card account balance.
Contact your card issuer, as there is often an internal settlement window before funds reflect in your statement.
Contact your financial institution.
If you have completed these steps and still have not received your credit, please reach out to us at support@wcupfootball.com.

Contact Information

Store: WCUP JERSEY
Website: wcupfootball.com
Customer Support Email: support@wcupfootball.com
Support Hours: Mon – Sat, 9:00 AM – 6:00 PM (UTC+8)